Customer Contact Week Europe Summit

BRINGING TOGETHER THE CONTINENT’S BRIGHTEST AND MOST PROGRESSIVE MINDS IN CUSTOMER MANAGEMENT UNDER ONE ROOF

The future of customer engagement is here! In October 2024, the Customer Contact Week Europe Summit returns. #CCWEurope is not just an event, it’s orchestrating a movement. Designed as a fully immersive learning experience to propel your business forward and build a collaborative community where relationships flourish, and industry peers meet to learn, strategise and benchmark on the journey to customer excellence.

In a rapidly evolving customer care landscape, the Summit cultivates an environment where your challenges aren’t just heard, they’re valued. Our speaker faculty of 150+ industry experts will showcase case studies and unveil solutions in areas including AI, customer loyalty and retention, seamless service, proactive and personalised CX, unified customer data and much more.

Join Europe’s customer management disruptors and pioneers as we shape the future of the industry.

The Disrupt-a-Thon

Back by popular demand after an incredibly successful (and competitive) 2023 edition! This is not your typical hackathon - no coding or technical expertise required. Instead, we’ll work through collaborative exercises to help you tackle real-world customer management problem statements. Led by experienced facilitators, you’ll work in cross-industry, cross-functional teams to develop creative solutions and strategies.

The Awards Ceremony & CCW Europe Welcome Boat Party

To kick off the Summit in style, don’t miss the chance to join us for a welcome boat party hosted by Foundever, where you can network with fellow attendees over drinks and canapés against the beautiful backdrop of Amsterdam’s iconic waterways.

House of Rituals Site Visit

Embark on an immersive journey into the heart of a Dutch brand famed for its luxurious customer-centric design at the enchanting Rituals flagship store, ‘House of Rituals’. Nestled in the heart of central Amsterdam, prepare to be captivated by a 30-minute guided tour through this haven of sensory delight, where every touchpoint is infused with luxury and relaxation.